BILLING
Cancellation &
refund policy
Last updated: September 16, 2026
TradeSidecar Pro is a recurring subscription sold through Creem, our Merchant of Record. This page explains the steps and the policy that applies alongside the terms shown by Creem at checkout.
Cancellation
You may cancel at any time through Manage billing in your TradeSidecar account. Cancellation prevents the next renewal. Unless access is ended earlier under the Terms of Service or by the provider, your Pro access remains available through the end of the paid billing period.
Uninstalling the extension, signing out or deleting local preferences does not cancel a subscription. Use the billing portal or contact support if you cannot access it.
Refunds
Refunds are not automatic solely because a subscription was unused. We review requests in good faith under this policy, the terms displayed by Creem at checkout, and applicable law. Creem may make the final payment or Merchant of Record determination for a transaction.
Contact support@tradesidecar.com promptly after a charge and include the TradeSidecar account email, plan, charge date and reason. Do not send a card number, security code or password. We may ask for a receipt or provider transaction reference.
Cases we review
- Duplicate charge: a verified duplicate charge is eligible for correction or refund.
- Accidental renewal: tell us promptly; we consider the timing, whether the renewed access was used and the provider's rules.
- Annual plan: the same review applies; unused time does not create an automatic pro-rata refund promise.
- Service issue: describe the dates and impact so we can investigate availability or access problems.
- Chargeback or abuse: suspected fraud, repeated abuse or an unexplained chargeback may suspend the account while the provider investigates.
After a refund or cancellation
Approved refunds are returned through the original payment route where possible. Processing time depends on Creem and the payment method. A refund or cancellation may end Pro access immediately when required by the provider or the specific resolution; otherwise cancellation follows the paid-period rule above.
Consumer rights
Nothing in this policy limits a non-waivable refund, cancellation or consumer right under the law that applies to you. If a mandatory law or the Creem checkout terms provides a more favorable right, that right controls.
Contact
For billing, cancellation or refund support, email support@tradesidecar.com. We will review requests as soon as reasonably practicable.